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Podcast

Audio Archive

Article Language: English

For 10 minutes, on one Tuesday each month, at 7:45 AM on KSCO 1080, SCORE members, sometimes with a guest, discuss ideas and answer questions. Read more

Blog

Make Your Customer Service More Personal

Article Language: English
May 24, 2016

Customers expect top-quality customer service. When they don’t get it, they show little patience. They can quickly Google up an alternate source and leave, dropping a bad review on the offender as they go.

Blog

Local Doesn’t Mean Unprofessional

Article Language: English
February 28, 2016

A Lot of data has been published lately indicating that consumers prefer local businesses. They have the chance to develop a relationship that can be handy when they have a need that requires quick attention. They can be known if they shop regularly. But being local doesn’t automatically make you attractive.

Blog

Can You Make Your Small Size an Advantage?

Article Language: English
May 29, 2015

While many large businesses provide good customer value, consolidation in industries from banking to mobile phone carriers has decreased competition and in many cases worsened customer experiences. Some large businesses like Zappos and Starbucks excel at customer experience, but most customers find increasingly larger organizations offer significantly less personal service.

Blog

12 Resources to Help Independent Retailers Succeed

Article Language: English
July 21, 2022,

From synergizing with Google Map Pack to using social media, there are several resources to help independent retailers succeed.

Recorded Webinar

Retail Strategies for Small Businesses - Live Q&a

Event Language: English
July 14, 2022, 1:00pm EDT

Join us for an hour-long live Q&A led by retail expert Ritchie Sayner, who is dedicated to answering your retail questions. Read more

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Blog

Consumers Have Changed Their Shopping Behavior; Can You Keep Up?

Article Language: English
July 13, 2022,

As if the last few years haven't been tumultuous enough for small business owners, you must also adapt to new consumer buying behaviors. Impacted by the still-raging COVID-19 global pandemic, inflation, and lifestyle stages, today's consumers have changed where and how they buy.

Recorded Webinar

How to Build Authentic Relationships and Grow Your Business

Event Language: English
May 4, 2022, 2:00pm EDT

In this session, Spectrum Reach will discuss why leveraging community connections to reach the right customers is key to growing your business. Read more

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Article

The Top 5 Cybersecurity Threats to Small Businesses in 2022

Article Language: English

Learn the top cybersecurity threats to small businesses and helpful tips to protect your business from cybercriminals. Read more

Blog

11 Ways to Grow a Business Through Volunteer Work

Article Language: English
April 14, 2022,

From building camaraderie to inspiring word-of-mouth referrals, there are several ways that volunteering can help grow your business. 

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